Scroll down to see your connection status. To check the type and status of your connection, open the Main Menu, scroll to the right of the screen and select the question mark Is shown and you can start the updates through the menu on your device.įinally, if you want to sync places, destinations or routes from MyDrive to your device, you need to be connected through either Wi-Fi, a built-in SIM card for your device or through a paired smartphone, depending on your device. First, perform a soft reset while your device is connected: Press and hold the On/Off button until your device restarts. Once your device is recognized by MyDrive Connect, the message Check the connection To troubleshoot your devices connection, follow these steps in order: Make sure that your device is switched on before you connect it to the computer. In this case you need to have MyDrive Connect installed on your computer. Scroll to the right of the screen and select SettingsĮnter the login information for the Wi-Fi network and selectĪlternatively, you can use your computer’s internet connection. To connect to a Wi-Fi network, switch on your device and do the following: ![]() To update software, maps, or speed cameras on your device, you should be connected to a Wi-fi network. HOW DO I PERFORM A FACTORY RESET ON MY DEVICE? If you are getting the error message while you are trying to update your device or log in to MyDrive, you need to check that your device has a proper connection.If you get this error message the first time you’re using your new Wi-Fi device, it can be resolved with a reset. ![]() "We are having trouble accessing TomTom services. Sometimes when trying to login with your TomTom account on your Wi-Fi device you might see one of these messages:
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